GENERAL FAQ Scroll down for questions specific to the pickup, delivery, and set-up methods!

WHAT IF A PRODUCT GETS DAMAGED WHILE I AM RENTING IT? If a product gets damaged while you are renting it, you will be charged the value of the damage, the cost to repair the items, or a replacement cost if necessary. All charges will be reasonable to the damage that has happened. Likewise, there will be an additional cleaning charge if extra cleaning (more than normal) of the items is necessary.

WHAT IF MY EVENT GETS CANCELLED? In the event of a cancelled event, you do not get refunded your down payment. If the cancellation occurs within 30 days of the event, you do not get refunded any other payments that you make as well. You can, however, reschedule your event with us and we will be happy to apply all payments that have been made to this new, future date.

WHAT IF WE HAVE A CHANGE OF PLANS DUE TO WEATHER OR ILLNESS? A change of plans due to weather or illness is still considered a cancellation and follows the terms of a cancellation; see above.

WHAT IF I WANT SOMETHING THAT YOU DO NOT HAVE? Contact us about it! We might have it but have not updated the website, or we may be able to provide it for you still! Always reach out and ask; we will definitely try to work with you!

HOW DO I ACTUALLY ORDER MY RENTALS? Use our website to browse all the items that we have to offer, decide which rentals you would like, and match your budget. Once you are ready to plan with us, use the contact form (or just email, text, or call us) to set up a meeting. During this meeting, we will confirm the plan and create a contract for your specific event. Once the contract is agreed upon and signed, you will receive an invoice for the deposit. Once this deposit is paid, your event will be locked in to our calendar!

WHEN ARE MY PAYMENTS DUE? A 25% non-refundable down payment is due to confirm your date and items with us. As we get close to the event, we will receive final numbers from you (if applicable) and the final 75% of your payment, adjusted to these final numbers, is due 14 days before your event.

CAN I ADD ITEMS AFTER SIGNING A CONTRACT? Yes! As you decide to make changes, we can change the invoice for you. You are definitely welcome to continue to browse our site or add items as we get closer to your big event! This will not affect the down payment that you have paid, but if will affect the final payment that is due 14 days before your event.

PICKUP FAQ

WHERE AND WHEN DO I PICK UP AND RETURN THE RENTALS? The pickup and drop off location is in Topeka, KS. The specific location will be given when the contract is created for the rental order. The rental period for a weekend rental is from Friday-Sunday. A weekday rental can be any 3 days from Monday-Friday, depending on when your specific event occurs. We will discuss the timing for your event in detail and provide specific pickup and drop off times as we build our contract with you.

WILL THERE BE INSTRUCTIONS FOR SETTING UP AND TEARING DOWN? ​Yes, if setup is required for an item, we will provide all instructions to make the process seamless. We will also provide you with estimated setup times so you can plan your day accordingly. Instructions for tear down and returning the items will also be provided for all rentals.

ARE THERE SPECIFIC INSTRUCTIONS FOR RETURNING LINENS? Yes! Linens must be returned the morning following your event by 12:00 pm. A late charge will be billed for any late returns. This helps ensure that we can get the linens cleaned before any potential stains set in.

DELIVERY FAQ

WHEN WILL THE RENTALS BE DELIVERED? The rental period for a weekend rental is from Friday-Sunday. A weekday rental can be any 3 days from Monday-Friday, depending on when your specific event occurs. We will discuss the timing for your event in detail and provide specific delivery and pickup times as we build our contract with you. We will make sure to deliver the rentals with enough time for setup before your event begins!

WILL THERE BE INSTRUCTIONS FOR SETUP AND TEAR DOWN? Yes, if setup is required for an item, we will provide all instructions to make the process seamless. We will also provide you with estimated setup times so you can plan your day accordingly. Instructions for tear down will also be provided for all rentals.

WILL YOU DELIVER OUTSIDE OF TOPEKA? Yes, we deliver within Topeka and within a 20 mile radius of our business location free of extra charge. Any mile outside of that radius will be delivered with a $0.50 per mile charge. There is not a limit for delivery location.

DELIVERY, SETUP, AND TEAR DOWN FAQ

WHEN WILL YOU DELIVER, SETUP, AND TEAR DOWN? Delivery and setup will occur the evening before or the morning of the event. Tear down will occur the night of or the morning after the event. Specific details and times will be decided when building the contract for the event.

WILL YOU DELIVER OUTSIDE OF TOPEKA? Yes, we deliver within Topeka and within a 20 mile radius of our business location free of charge. Any mile outside of that radius will be delivered with a $0.50 per mile charge. There is not a limit for delivery location.

HOW DOES DELIVERY AND SETUP OF LINENS WORK? If delivery and/or setup of linens is requested, we will deliver and setup the linens. On-site steaming will be provided upon request. Our linens are made of high-quality, wrinkle-free material and steaming will help with any wrinkles that occur during the delivery process.